Brief description of the FREOR safety policy

FREOR LT, UAB, a Lithuanian company with a registered office at Katiliskiu st. 92, LT-02212 Vilnius, Lithuania, company code: 125406166 (hereinafter referred to as the FREOR) provides access to appliance repair and maintenance information to professional repairers (hereinafter referred to as the Database) as required by Regulation (EU) 2019/2024 of 1 October 2019 laying down eco-design requirements for refrigerating appliances with a direct sales function pursuant to Directive 2009/125/EC of the European Parliament and of the Council  (hereinafter referred to as the Regulation).

Personal data processing is necessary for compliance with a legal obligation set out in the Regulation and to ensure the proper and safe use of the Database.

Personal data is processed pursuant to the principles of lawfulness, fairness and transparency, data minimization, accuracy, storage limitation, integrity and confidentiality, accountability.

What information do we collect?

FREOR collects the following information data which it receives from you when you use or express intention to use the Database: 

 • Information such as, name, surname, company name, title, email, IP-address, connection date and time. 

In case of any download and/or opening of the document from the Database FREOR collects the name of the file in question, type of action concerning the file, information about the browser and device used. 

Except as specified below, FREOR will not disclose your personal information to third parties without your consent. 

Server recordings

The server hosting FREOR Database also records enquiries that you submit to the server. All Personal data is currently stored at servers of UAB Interneto Vizija. For their privacy policy visit:  








Saves visitor's system sessions.

Necessary for a site to function



Saves visitor's system sessions.

Necessary for a site to function


Cookies are installed on your device only upon your consent, except for cookies that are required solely for ensuring the technical functioning of the website. It should be noted that if you do not grant the website the right to use cookies, some of the website’s features may partially not operate.  

You can delete or manage cookies at any time; besides, most browsers allow you to disable the installation of cookies. However, if you do that, some of the services and features may not work. More information is available here.


Who has access to your data and for how long it is stored?

The data received by you may be accessed by the FREOR employees working in marketing and commercial divisions that are responsible for the Database development and e-mail marketing. Access to technical records may also be granted to company, providing hosting services of the Database. 

Personal data are stored no longer than you use the Database or, in any case, no longer than it is required for the purposes for which they have been collected. Upon expiration of the data storage period FREOR shall destroy such data. 

 FREOR newsletters

FREOR seeks to share with its newsletter recipients only the relevant news. If you subscribe to the FREOR newsletter on the Database, FREOR may send you newsletters with the interest of pursuing business relationships with companies represented by you.

Having sent a newsletter, FREOR may collect statistical data about your behaviour with regards to the newsletter, for instance, whether you have opened the e-mail, what links you clicked on, what device you used, etc. FREOR does this by using cookies (provided that you give consent). In order to improve the communication, FREOR monitors communication efficiency statistics.

If you do not find the news relevant, you can cancel them at any time. You can cancel your consent for FREOR to collect and process personal data provided by you at any time by sending an e-mail to or replying by clicking on the link at the end of the newsletter. 

Can my information be disclosed?

FREOR may disclose your information to third parties if the company determines that such disclosure is reasonably necessary to: 

comply with any applicable law, regulation, legal process, or appropriate government request.

protect any person from death or serious bodily injury.

prevent fraud or abuse of FREOR or users.

protect the Company’s rights, property, safety, or interest; or

perform a task carried out in the public interest.

Your rights

You as a personal data subject have the following rights:

to obtain information on whether FREOR processes your personal data and should FREOR process such data, to request an access to such personal data of you.

to submit a request to FREOR requiring to rectify incorrect, inaccurate or incomplete your personal data.

to submit a request to FREOR to erase your personal data.

to submit a request to FREOR to limit the processing of personal data until, at your request, the lawfulness of such processing is checked.

to express objection with personal data processing for direct marketing purposes, including profiling, and when such personal data are processed in the legitimate interests of FREOR.

to request a transfer of personal data to another controller or provide them directly to you. Such provision is applicable to personal data, which you have provided and which are processed by automated means on the basis of consent or on the basis of conclusion and performance of the agreement. 

to withdraw submitted consent concerning processing of personal data without any impact on the use of your personal data that was performed before the withdrawal of the consent.

to submit a complaint to the State Data Protection Inspectorate of the Republic of Lithuania.

FREOR undertakes to reply to any request within a period of not more than 30 (thirty) calendar days from the day of receipt of such request. 

FREOR will not transfer personal data outside the European Economic Area unless it takes such measures as are necessary to provide adequate protection for such personal data consistent with the requirements of European Data Protection Law or Non-European Data Protection Law.